Polytechnic vs University degrees - no difference to the labour market
In New Zealand, a Polytechnic has a number of similarities to an American college. We have everything from pre-apprenticeship trades training (carpentry, mechanics etc) through to Bachelors degrees,...
View ArticleDon't hire because of crappy attitude - and ICT helps businesses
I've just been reading a report from Statistics NZ which looked at a number of business operations. The thing that stood out for me was that the most common reason why a business did not full a...
View ArticleTabscott lecture on web2.0 generation
I've just listened to a podcast by listened to a podcast by Don Tapscott, the guy who wrote "Grown Up Digital" and "wikinomics". Neither of which impressed me much. Yeah - I just skimmed them, dived in...
View ArticleNIST Guide to Enterprise Password Management
NIST have recently (April) released a "Guide to Enterprise Password Management (SP800-118)". It's short by their standards and really does give good coverage of the issue. If you're interested, but...
View Articletrying to make a comeback
yeah - I've been slack at this. Facebook, building a deck, and even my job have been getting in the way of making entries here. My purpose for this blog was to force myself to spend some time...
View ArticleConvincing people to use the service desk system (tech's too!)
One of the problems with introducing a service desk into an organization is that there is a tendency for people to try to by-pass it. Either because they are trying maintain relationships with the...
View ArticleBasic small business security (new NIST draft)
I've just noticed a new draft document from NIST ("National Institute of Standards and Technology" - the USA technology standards body). It's called "Small Business Information Security: The...
View ArticleMetrics, be careful what you measure
A topic that's come up over the last few weeks for me has been around various metrics. It popped up a couple of weeks ago when I stumbled on this ITSM based article on DITY. The main thrust of that...
View Articleretry
ok ... lets see if I can get back into the habit of making comments here. A year ago I tried and think I got about 3 out -lets see if I can do better this time around.
View ArticleCisco CNAP course Study tips
A reasonably capable student recently emailed me a plea for help in studying. I'm following up face-to-face but the advice I gave might be useful to other people ... so here it is, slightly revised...
View ArticleFeedback - it takes two. And we both need to be right.
Feedback, as with any communication, takes two. One person giving the feedback, and the other to receive it. The feedback communication relies as much on the receiver as the giver, the listener as...
View ArticleHandshakes & SLA's
SLA's need some elements of a handshake agreement. A willingness to work things out. Goodwill from both sides.
View ArticlePapers for ITSM course in B.InfoTech
A series of papers for students in an ITSM course to review as part of their coursework. I'm looking for comments, thoughts etc.
View ArticleRandom thoughts: ITSM, Maslow and Disasters - when stuff hits fan,...
I'm reading a paper (Finsterwalder, 2010) which discusses the effect of Christchurch's September earthquake on service provision. This article was written before the earthquake of Febrary this year...
View ArticleWhy aren't things getting any better?
A while ago Roy Atkinson posted a tweet sounding a little frustrated at the stated of IT and the effect of ITSM @RoyAtkinson Hmmm... Despite all the #ITSM, support contacts continue to go up, and up,...
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